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Last updated October 04, 2023

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your
purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.


All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with
all original tags and labels attached.


To return an item, please email customer service at help@cleaningequipmentdirect.com to obtain a Return Merchandise Authorization
(RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following

Cleaning Parts Direct
Attn: Returns
4007 Richards RD
North Little Rock, AR 72117
United States

You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us except for purchases that were made in error or are no longer needed. For example, purchasing the wrong part for your machine. Please contact us for help in finding the correct parts for your machine.


After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from
the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on
your credit card company. We will notify you by email when your return has been processed.


For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.


If you have any questions concerning our return policy, please contact us at:

Parts Return Request Form.