Refund policy

Returns / Exchanges / Cancellations

Except as set forth herein, all items are sold AS-IS and without warranty. Defective items are covered by the 90 Day Parts Warranty and the DOA Guarantee. Requests for returns of non-defective machines must be made to SweepScrub within 24 hours of receipt of the item and must be approved in advance by Cleaning Parts Direct prior to return by the Customer. In the event that the Customer purchases a machine from Cleaning Parts Direct under a lease via a third party agent there is no option to return or exchange the machine. For machines that may be returned, the Customer is responsible for shipping costs from the Customer’s location. If the item has been unpacked, it must be repacked for appropriate safe shipping and must contain all manuals, blank warranty cards, and other accessories and documentation contained in the shipment to the Customer. CleanerFloors recommends the Customer fully insure any return shipment in case it is lost or damaged and use a carrier that can provide proof of delivery. CleanerFloors makes no guarantees nor accepts any liability for incorrect parts being ordered regardless of any assistance offered during the transaction.